QiantCodex Support Policy

Effective date: July 28, 2026

QiantCodex is operated by QIANTANG SOFTECH LIMITED. This company is responsible for platform-level support provided directly through QiantCodex.

1. Platform support

QiantCodex can assist with account access, QiantCodex checkout status, duplicate charges made to QiantCodex, broken internal links, and digital delivery controlled by QiantCodex.

2. Product support

Installation, configuration, bug fixes, updates, customization, and compatibility assistance are provided only when expressly included by the product author or listing. For products fulfilled by an external marketplace or author, use that provider’s support channel and license terms.

3. Submitting a request

Include your order number, product name, operating environment, software versions, steps to reproduce the issue, exact error message, and relevant screenshots. Remove passwords, API keys, payment details, and other secrets before sending logs or screenshots.

4. Response and scope

We aim to acknowledge platform-support requests within 2–3 business days, but response and resolution times are not guaranteed. Support does not include custom development, server administration, data recovery, security auditing, or training unless separately agreed.

5. Safe troubleshooting

Back up files and databases before applying changes. You remain responsible for your hosting environment, third-party integrations, and production deployment decisions.