Digital Product Refund Policy

Effective date: July 28, 2026

QiantCodex is operated by QIANTANG SOFTECH LIMITED. References to “QiantCodex,” “we,” or “us” in this policy refer to the platform operated by that company.

QiantCodex lists software, plugins, scripts, templates, licenses, and other digital products. Because digital content cannot be physically returned, refund eligibility differs from physical goods.

1. Purchases completed on QiantCodex

You may request review of a payment made directly to QiantCodex when:

• you were charged more than once for the same order;
• the purchased digital item or license was not delivered and access cannot be restored;
• the item has a material defect that prevents its advertised core function and reasonable troubleshooting has failed; or
• the delivered item is materially different from the product description at the time of purchase.

Submit the request within 7 days of purchase and include the order number, product name, problem description, and relevant screenshots or error messages.

2. Purchases completed by a third party

If a product link sends you to an external marketplace, author, or payment provider, that third party is the seller of record. Its license, support, cancellation, and refund rules apply. QiantCodex cannot approve or issue a refund for money paid directly to another provider.

3. Normally ineligible requests

• change of mind after access, download, or license delivery;
• failure to check stated compatibility, requirements, or supported versions;
• lack of technical skill, installation service, or customization not included in the listing;
• conflicts caused by unsupported software, third-party modifications, hosting, or local configuration;
• requests based only on a price change or a different price shown by an external provider; or
• abuse, excessive requests, or violation of a license or these Terms.

4. Review and payment reversal

We may ask for reasonable diagnostic information before deciding a request. Approved refunds are returned to the original payment method where possible. Processing time is generally 7–14 business days after approval and may vary by payment provider.

This policy does not limit any non-waivable rights available under applicable consumer law.