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From June 19, 2026, new EU regulations come into force requiring that every online store customer must be able to withdraw from a contract without the need to print and fill out any forms.
What does this look like in the case of PrestaShop?
PrestaShop includes a product return system where you can configure statuses and manage returns, but it has several limitations:
it is available only to customers with a registered account
it requires providing a reason for the return
every paid and shipped order is eligible for return
there is no built-in way to exclude virtual products from returns
there is no built-in way to exclude customized products from returns
MailAlerts module sends notifications only to the shop administrator, not to the cu
